How can we help?
Send a request from your signed-in account so our team can verify your details and respond faster.
Sign in to send a request
Signing in lets us securely match your request to your account and payments. You can also email us directly.
Support questions
How do I cancel my subscription or delete my account?
Go to https://seedream-5.io/billing to manage cancellation or account deletion.
Why did generation fail?
Common reasons: overly long or complex prompts, third-party people/copyrighted characters in prompts or references, or sensitive/inappropriate content.
Will failed generation consume credits?
No. Credits are deducted only when generation succeeds.
Why does the web client crash and become unusable?
This is often caused by your browser's built-in translation feature. Please disable it and use our in-site translation.
Am I eligible for a refund?
You may request a refund within 3 days of purchase. Accounts that have used more than 30 credits are not eligible for a refund.
How do I report a bug or product issue?
If you encounter any bugs or issues while using our product, please email us at support@seedream-5.io with a description of the problem. We'll investigate and resolve it as soon as possible.
Seedream 5.0 · support@seedream-5.io